Security & privacy

Your parent's health information is sacred. We built like it.

MayLou holds some of your family's most sensitive information. That responsibility shapes every engineering decision, every policy, and our entire business model.

How we protect it

HIPAA-grade from day one.

We aren't waiting to be required to do the right thing. MayLou is engineered to the standard health systems demand.

Encrypted, always

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Backups are encrypted. There is no unencrypted path through our system.

Access by role

Your family decides who sees what. An aide can confirm shifts and add notes without seeing family documents. Every access is written to an audit log your family can review.

Independent verification

Our infrastructure runs on BAA-covered cloud providers, and we are building toward SOC 2 Type II certification — the audit standard health systems require of their vendors.

Our commitments

The promises we'll be held to.

The next update your family needs is a link to MayLou.

Join the early access list — we're onboarding new families every week, in the order they sign up.

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