The agreement, in plain words.

This agreement is between you and MayLou, a family care-coordination service headquartered in Pell City, Alabama. You must be 18 or older to hold an account. If you accept these terms for a household or an organization, you are confirming you may do so on its behalf.

Keep your password to yourself and tell us promptly at hello@maylouonline.com if you think someone else has gotten into your account. You are responsible for what happens under your login. Invitation links are effectively keys to your family’s hub — send them only to people you intend to let in.

MayLou exists to hold information about someone who is usually not the person typing. By adding it, you confirm that you have the authority to do so — as their chosen helper, their agent under a power of attorney or healthcare proxy, or with their consent — and that you will respect their wishes about who gets to see it.

We ask this seriously. Being someone’s child does not by itself grant a right to their medical information, and dignity means the person being cared for gets a say. Where they are able to participate, involve them.

Each member holds a role — coordinator, family, aide, or viewer — that determines what they can see and do, and those limits are enforced by our systems. The coordinator manages membership, the plan, and deletion of the hub. Choose who holds that role thoughtfully.

• MayLou Free costs nothing: two members, with medications, calendar, and tasks.
• MayLou Plus is $7.00 per month for the whole hub: up to six members, plus the shared journal, the document vault, and Google Calendar sync.
• Payment is handled by Stripe and renews monthly until cancelled. Prices are in U.S. dollars and exclude any applicable tax.
• Cancelling is self-serve in Settings and takes effect at the end of the period you have paid for. You keep Plus features until then, and we do not prorate partial months.
• If we ever change the price, we will email you at least 30 days beforehand, and it will never apply to a period you have already paid for.
• When care ends. If the person you are caring for passes away, write to us and we will stop billing that day and refund the current month if you ask. We will also help you keep the journal as a record. You will not have to argue with a cancellation flow at the worst possible time.

If a payment fails we will try again and email you; if it keeps failing, the hub returns to the Free plan. Nothing is deleted when that happens — the features simply lock, and your information is still there and still exportable.

Everything your family puts into MayLou — notes, photos, documents, records — belongs to your family. We claim no ownership. You give us only the permission we need to operate the service for you: to store it, display it to the members you have invited, back it up, and send it in the emails you have asked for. That permission ends when you delete the content or your hub.

MayLou’s own software, design, and name belong to us.

Do not use MayLou to break the law, to harass anyone, to store information you have no right to hold, to attack or probe our systems, to resell the service, or to get around the limits of your plan. We may suspend an account that does these things, and will explain why when we can.

We work to keep MayLou running and available, though we do not offer a guaranteed uptime level. There will be occasional planned maintenance, and from time to time unplanned interruptions. We may also add, change, or retire features as the service develops. If we retire a feature, we will give at least 30 days’ notice beforehand, and you will be able to export your information first.

You can leave whenever you like: cancel Plus, delete your hub, or ask us to close your account entirely. We may suspend or close an account that violates these terms, or is used in a way that endangers others. Except where the misuse is severe, we will give you a chance to export your information first.

MayLou is provided “as is,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that reminders and notifications will always arrive.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost data or lost profits. Our total liability for any claim relating to MayLou is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred U.S. dollars.

Some states do not allow certain limitations, so parts of this may not apply to you. Nothing here limits liability for fraud, willful misconduct, or anything else that cannot lawfully be limited.

You agree to indemnify us against claims arising from your misuse of MayLou or from your adding information about another person without the authority to do so.

If we make a material change, we will update the date at the top and email the coordinator of every active hub at least 30 days before it takes effect. Continuing to use MayLou after that means you accept the new terms; if you would rather not, you can export your information and close your account.

These terms are governed by the laws of the State of Alabama, without regard to its conflict-of-laws rules. Disputes will be handled in the state or federal courts located in Alabama, and we each consent to that. If any provision is found unenforceable, the rest stays in force.

Questions about these terms, or anything else, go to hello@maylouonline.com.